Over 7000 customers, partners, and our QM employees learn with Quantum Metric University (QMU). We design product training to help you build a better practice.
Quantum Metric offers a clear path to continuously grow knowledge across your organization, align your teams on best practices, and foster a culture of Continuous Product Design (CPD).
QMU helps not only with the adoption of Quantum Metric, but your data ecosystem and agile practices. Take your teams farther and learn how to put CPD into practice with Quantum Metric. Otherwise, it's just really great product training.
How does it work?
We learn and build better together with you. We had just 50 customers in our beta program in September 2019. We got the first version, our Minimum Viable Product (MVP), out of the door using resources we had, in order to field test our customer needs and build a case for the right investment. Sound familiar?
This was in March 2020... just one-month post-launch our number of active, authenticated learners that started coursework hit 500.
to 2.5x in June 2020!
(Left) "Life after Tealeaf", Leap 2020's Lunch with Tealeaf founder, Robert Wenig.
(Right) @MarkTreschl (Opinionlab founder and QM's Chief Customer Officer), Chauncy Cay Ford (Customer Enablement Director) and Robert Wenig at the Leap aquarium party, February 4, 2020.
I worked with Tealeaf and Opinionlab for close to a decade at Dell.
Hi, I'm @ChauncyCay_Ford, your original QMU Head Master. I have no shortage of experience, good and not so good, in your boots as a practitioner. You can read more about my story here and the origin of The Center for CPD here: Building a Community of Practice with Continuous Product Design.
A decade of field experience to kick-start the program.
In this exact space. I've built this over and over again until I got it better with over 1300 Tealeaf users across 37 teams at Dell. Tealeaf's founder, Robert Wenig, and Opinionlab's founder, @MarkTreschl asked me to talk to many of their customers over the past decade on this specific approach to product adoption.
Building a program around the practice.
When Robert showed me Quantum Metric back in late 2018... I was sold. I called Mark for his opinion, and he told me he was on board (he is now our Chief Customer Officer). I joined Quantum Metric in April 2019 to bring better practitioner-focused and operational product enablement to you—my peers!
Quantum Metric University was launched to a beta group of 50 customers, September 3, 2019.
We've learned even more in the past few years at Quantum Metric with our customers. We use the Continuous Product Design (CPD) practice and Quantum Metric to inform our product releases, including QMU. And, yes, we recommend using Quantum Metric on your internal applications to create better experiences for your customers—and your teams.
From resourceful and cheerful version 1 to our Minimum Viable (path-to-Valuable) Product in 2020.
Early adopters wanted more.
And we couldn't keep up with making manual certifications... and our customers had a handful of UX issues... and we had some access issues... It was time to invest in a real learning management system and a better content editor for accessibility.
QMU v2 launched just in time for our first user conference, LEAP!
By September 3, 2020, we had triple the traffic in the new system that we had in version 1
This is continuous learning at Quantum Metric.
We started with the University and knew we needed to keep you in your discovery flow inside of Quantum Metric. Now you'll see learning built-in to the Quantum Metric platform, right up top on every view. Just click Help to get started.
Need to see more before you have a Quantum Metric account?
Check out the continuous learning program on our website.